Our commitment as INGCER with quality is reflected in personalized attention to our clients, delivering technical and management assistance through formal channels, by serious, Professional and highly trained personnel, in a timely manner, Accurate and Truthful.
The continuous improvement of our technical and management processes, together with the constant increase of our competencies and the permanent concern for updating the norms and regulations that govern our work, is the integrated contribution of Each member of INGCER.
Certification Body Quality Policy
INCER performs Certification of Electrical and Fuel Products, regulated by Supreme Decree No. 298 issued by the Superintendence of Electricity and Fuels, in accordance with the requirements of the NCh-ISO 17065:2013 Standard.
Satisfactorily fulfilling the needs of clients at national and international level, carrying out these activities with highly qualified human resources, offering an impartial, confidential and non-discriminatory service.
The certifying body is committed to evaluating and improving the processes developed with the philosophy of continuous improvement, with the corresponding ethical and financial Responsibility.
Statement of the INGCER Laboratory management policy
INGCER Laboratory is committed to GOOD PROFESSIONAL PRACTICE and QUALITY.
of the TESTS in the development of the CUSTOMER SERVICE and is reflected in the definition of tasks
of control of this commitment at the management level.
The Laboratory management has defined general conditions for the provision of the service of
testing, through the implementation of the installation in accordance with the regulatory requirements of the
tests performed on electrical products and fuels. The services are performed within
Laboratories located on the property of INGCER.
All Laboratory personnel are permanently informed of the Laboratory's Quality Assurance System.
Management and its purpose, to become familiar with quality documentation and to implement quality
and procedures in their work, constituting an effective guide for the development of the
all of the Laboratory's activities.
The Laboratory is staffed by personnel who are motivated to continuously learn new and better ways to improve their
and more efficient tools for recording the events that are part of the test methods and
of its evaluations. Management recognizes the essential role of people in each of the processes,
especially its ethical, professional and technical competence values, and this fact is reflected in the
selection, evaluation and development of personnel, through training and coaching in the area of
of products and/or services.
The commitment of the General Management is to maintain a continuous improvement with respect to the
Quality Management and that all INGCER personnel always work with impartiality,
confidentiality and without commercial pressures, as well as subcontractors, persons from agencies
external and acting on behalf of the Laboratory, in accordance with the requirements of the NCh- Standard.
ISO 17025 and its applicable guidelines. In order to establish processes that optimize
continuously the conditions of the service, which is defined in the Quality Management Manual.
of Testing Laboratories, with all laboratory policies, objectives and procedures.
The implementation of a Maintenance, Verification and Calibration Program for all our products
equipment, devices and instruments, gives us the guarantee of the quality and traceability of our products.
results and the veracity of our Assay Reports. Likewise, activities such as
Comparisons Inter laboratories And Repeatability & Reproducibility, are another warranty from
quality assurance of the tests. of our Testing Laboratory.
April 2024
